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Problem gamblers who have voluntarily excluded themselves from physical casinos are likely to be able to gain access to gambling via the internet if they so wish. On the internet, bets are often smaller and may thus seem far more affordable than gambling at a casino, but the amounts being bet can quickly accumulate. Your device becomes the casino, and it’s always in your pocket and ready to be played. Some surveys have found that compared to those who visit physical casinos, online problem gamblers are significantly less likely to have sought formal help. With no opening hours to worry about and no ID checks, anyone can gamble online at any time of the day or night, no matter who or where they are. Additionally, LeoVegas UK is licensed in the UK by the Gambling Commission and is closely regulated to ensure that our users receive safe and transparent care from our team.

Support services

The LeoVegas UK team keeps our users’ safety at the forefront of our minds. For detailed information about your transactions and processing times, feel free to reach out to our customer care team for additional details. Wait times vary from same day (for certain payment methods) to a few business days.

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To understand the impact of Covid-19 on the gambling market and consumers, we have been publishing regular updates based on operator and research data which provide more frequent insights into market impacts. In 2020, almost one in four adults (24%) had gambled online in the last four weeks, compared to around one in six (17%) five years ago. We thank you for your time with us and apologise for any inconvenience this may cause. We are committed to creating a culture of Safer Gambling within our casinos.

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Thanks to the payment solutions available at NetBet Casino, withdrawal requests can be processed in as little as 24 hours, helping players access their funds quickly and securely. We know that speed is one of the top priorities for our players, which is why we support near-instant deposits and fast withdrawals. Trust is essential when playing online with real money, which is why we operate under a licence from the UK Gambling Commission, one of the strictest regulatory bodies in the world. For an even more streamlined experience, NetBet offers dedicated mobile casino apps for iOS and Android. Mobile players can complete the entire journey on their device, from registration and deposits to withdrawals and customer support. Safer gambling tools like deposit and sites not on gamstop time limits, secure payments, ID verification and more are essential for license holders.